Faq

1. What if the product I want is out of stock?

If the product you want is currently out of stock, you may have the option to pre-order it. If pre-ordering is available, you will see a pre-order button on the product page. Simply click on the button and follow the instructions to secure your item.

2. How can I contact you if I have an issue with my order?

If you have any issues with your order, please contact us on Instagram. We are here to help and will do our best to resolve any problems promptly.

3. Can I include a message in my order?

Yes, you can! If you would like to include a message with your order, please leave the message in the box provided on the checkout page. We will make sure it is included in your package.

4. What is your shipping time and cost?

Shipping takes between 1 to 4 working days (weekends not included). A flat rate of 8 DT will be applied to all orders.

5. Can I cancel my order?

Yes, you can cancel your order within 24 hours of placing it by contacting us on Instagram. After 24 hours, we are unable to process cancellations.

6. What happens if I don’t receive my order?

It is essential to provide accurate delivery information to ensure timely delivery of your order. If an order is undeliverable due to incorrect address information, or if you fail to receive your order, you will be permanently banned from our website and will not be able to place orders in the future.

7. Do you accept returns or exchanges?

Due to the nature of our products, all sales are final. We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us with details of the product and the defect within 7 days of receiving the order.

8. Do you ship internationally?

Yes, we do ship internationally. Please contact us on Instagram for international orders.

9. How can I track my order?

Once you place your order, we will call you the same day or the next day by phone to confirm your order. After confirmation, the delivery company will contact you to deliver your parcel.

10. How can I stay updated on new products and promotions?

To stay updated on our latest products and promotions, follow us on our social media channels.